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FREE SHIPPING ON ALL ORDERS OVER $100 IN THE CONTINENTAL US

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Shipping Policy

3 SHIPPING LOCATIONS
4 DAYS OR LESS*


Southeast Distribution Center
(Orders placed by 5pm ET ship same day). Serves:

Southeast:

FL, GA, AL, MS, LA, TX, AR, MO, TN, KY, NC, SC, ND, MN

Northeast: 

PA, OH, MI, IN, IL, WI, IA, WV, VA, MD, DE, NJ, CT, RI, MA, NH, NY, VT, ME

West Coast Distribution Center
(Orders placed by 2pm PT ship same day, Express orders must be placed by 12pm PT). Serves:

Northwest:

NV, CA, AZ, NM, OK, KS, CO, UT, NE, SD, MT, WY, ID, WA, OR

Get your orders faster with Structure & Tree®. Most customers will receive their orders in less than 48 hours from purchase! ALL orders placed before 2pm Monday-Friday ship same-day (details above).

MULTIPLE SHIPPING OPTIONS
STANDARD OR EXPEDITED


From standard shipping to expedited shipping Structure & Tree® offers services that can deliver an order to any qualifying destination within 24 hours of placing an order. The below chart lists shipping methods offered from Structure & Tree® and what you can expect for delivery from UPS.  We are in no way affiliated with UPS and only use them as a responsible carrier.  Structure & Tree® is not responsible for shipping delays once it leaves our warehouse.  During peak Holidays you might experience some delays, we are not responsible for the delays that might come up from UPS during those timeframes. 

The sale takes place from Bend, OR. The customer is purchasing goods at our location. If you want your goods shipped to you, we are only responsible for the goods until they leave our warehouse and your shipper picks them up. The customer is paying for the shipping and paying for us to ship the goods via your preferred shipper. Any problems with delivery should be directed to your shipper.  Structure & Tree is not responsible for packages that have been stolen or  vandalized after the package has been delivered.  If we have a tracking number we will furnish it to you to assist you in communicating with your shipper.  If a package was stolen or vandalized we encourage you to file a police report.

Continental US (48 Contiguous States)

UPS Ground (See Ground Map)
UPS Next Day Air (Delivery by Noon Next Business Day)
UPS Next Day Air Saver (Delivery by End of Business Day)
UPS 2nd Day Air (Delivery by End of Business Day)

Hawaii & Alaska

UPS Next Day Air (Delivery by Noon)
UPS Next Day Air Saver (Delivery by End of Business Day)
UPS 2nd Day Air (Delivery by End of Business Day)

All available shipping options will be offered to you at checkout.

 

INTERNATIONAL ORDERS &
SHIPPING


We require $1,000 USD order minimum (before shipping charges) on first time orders and a $500 USD order minimum (before shipping charges) on all future orders with an established account.

The recipient of an international shipment is responsible for any import taxes, duties, and any additional fees levied by the destination country. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Contact your local customs office for further information. When custom clearance procedures are required it can cause further delays in shipment. Due to high shipping costs/duties. International customers are responsible for shipping on warrantied replacements, returns, and/or exchanges.

*Unforeseen delays such as weather conditions could cause longer delivery times.


LOCAL PICKUP

Orders placed before 1pm PST may be picked up at our NW distribution center Monday - Friday 9am - 2pm PST.

RETURNS & EXCHANGES

If there is a discrepancy with your order that is deemed to be caused by Structure & Tree® (e.g. wrong item, quantity or defective), Structure & Tree® will pay for any shipping cost associated with order resolution. Shipping costs associated with the exchange of items accurately delivered by Structure & Tree® are the sole responsibility of the customer. For details on returns and exchanges, please see our Returns Policy Page.

SHIPPING COSTS

Many of our products are made of heavy-duty materials and as a result weigh a lot. Weight is the primary factor in estimating shipping charges calculated by UPS, and with larger orders, weight can total hundreds of pounds. To help offset some of this cost we pass on our high volume UPS discount to you.