HOW DO I RETURN AN ITEM?
Customer Service Contact Info:
Structure & Tree Outdoor Lighting™
20340 NW Empire Ave, Suite E-6
Bend, OR 97701
P: (800) 965-5838
How to Return an Item:
Important -- packages without an RMA# will be refused.
Call us! (800) 965-5838. You will be given a RMA # (Return Merchandise Authorization Number) along with options for returning the item(s). Refunds and Warranty Exchanges are generally processed within (1) business day of receiving any returned or defective items.
Return and Refund Policy
SECTION 1 - New products
If you are unhappy with any product for any reason call us for a refund and return instructions. No restocking fees. The item must be new and unused. Return item in its original packaging with all contents with-in 30 days of receipt. The product and packing must be completely new and unused so that the product is able to be sold to another customer without question or concern about the products integrity. The product cannot have been previously installed. No original receipt necessary, we will look up in our system to verify that you bought that item(s) in question from us. After we receive it, we will refund the cost of the item(s). Shipping to and from is not refunded.
SECTION 2 - Used products
Once a product has been used, it can only be returned if it is defective and falls under the manufacturers warranty. Defective merchandise follows the warranty policies of the manufacturer of that item. For defective items, Structure & Tree Outdoor Lighting™ will pay for the return shipping and the shipping of the replacement item(s). Call customer service to get an RMA # (Return Authorization Number). Send the product back. When we receive it, we will test it and verify that it is defective. If it is determined the product is defective, we will send out a replacement with-in 48 hours of receiving the defective product back. To help expedite getting you a replacement, you can purchase a new replacement item which we will send out same day. We will credit your credit card for that amount when we receive the defective product back. For manufacturer warranty details, please see our terms and conditions section or the warranty policy of that particular manufacturer.
SECTION 3 - Bulbs/ Lamps
will not be accepted for return and refund with the exception of warranty exchanges.
Responsibilities and Conditions: It is the responsibility of the customer to check for missing or broken products in an order. The customer has 7 days after receiving the order to check the contents for damages or errors and report these damages or errors to Structure & Tree Outdoor Lighting™ . We will then set up a replacement or exchange for you. Shipping costs of replacement/exchanged products will be covered by Structure & Tree Outdoor Lighting™ .
***By placing an order with Structure & Tree Outdoor Lighting™ you agree to our Policies, Terms, & Conditions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.